Lateness & cancellation policy
We need all the time available to love, care for and heal your pets.
If you cannot make it to your scheduled appointment, please notify us at least 24 hours ahead of time. In case of absence without notice, a fee of $ 35 will be billed.
If your are late for more than 10 minutes, we reserve the right to postpone the appointment to a later time or date.
COVID-19:
Since Monday, June 1st, we resumed all veterinary procedures. This means that in addition to essential and emergency care, all preventive care is offered again by appointment.
Please note that for the safety of our clients, our patients and our teams, we will continue to apply strict security measures. Therefore, we ask that you follow the following rules:
- One person per pet
- Wear a mask inside (mandatory)
- Wash your hand when you arrive
Even if these rules are not ideal for everyone, we ask that you please cooperate with our staff. Our team makes every effort to provide you with the best possible service in these exceptional circumstances.
To book and appointment and before showing up to the clinic, please contact us.
Due to high demand, we receive a large volume of calls. If you are unable to get the line, please leave a message or send us an email at receptioninfocap@anima-plus.com. Make sure to precise your name, your pet’s name, the details of your request and the phone number we can reach you at. Someone from our team will follow-up with you as soon as possible.
Our online store remains open for food purchase and parasite prevention treatment renewal.
Established in 1981 by Dr Réginal Caron, La Capitale Anima-Plus Veterinary Clinic offers its services to the residents of Quebec City’s central neighbourhoods. The clinics’ team that has the well-being of your pet at heart welcomes you in a family atmosphere and will take the time to answer all your questions. Plus you will get an appointment quickly when needed or for your pet’s annual checkup.
